How to Place Order?
Our courier partners have adjusted their procedures to ensure the safety of our employees and community. We appreciate your patience during this time, as there may be some delays in deliveries.
To exchange or return an item purchased online, please follow these steps:
Initiate the Process: Contact our customer service team via email or phone within 14 days of receiving your order to request a return or exchange.
Prepare the Item: Ensure that the item is unused, undamaged, and in its original packaging. Include any accessories or documentation that came with it.
Return Shipping: If your return is approved, you will receive instructions on how to send the item back. Please note that return shipping costs are the responsibility of the customer.
Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange as requested. Please allow 7-10 business days for the refund to be reflected in your account.
If you have any further questions, feel free to reach out to our customer service team for assistance.
Yes, you can cancel or change your order, but please do so as soon as possible. Here’s how:
Contact Us Quickly: Reach out to our customer service team via email or phone within 24 hours of placing your order. The sooner you contact us, the better chance we have to accommodate your request.
Provide Order Details: When you contact us, please provide your order number and the changes you would like to make or the reason for cancellation.
Confirmation: If your order has not yet been processed or shipped, we will confirm the cancellation or changes. If the order has already been processed, we may not be able to make changes, but you can still initiate a return once you receive the item.
If you have any further questions or need assistance, feel free to reach out to our customer service team. Thank you for choosing us!
We offer several delivery options to meet your needs:
Standard Shipping:
- Delivery typically within 5-7 business days.
- This is our most economical option for regular deliveries.
Express Shipping:
- Faster delivery, usually within 2-3 business days.
- Ideal for urgent orders that need to arrive quickly.
Same-Day Delivery:
- Available for select locations and orders placed before a specific cut-off time.
- Perfect for last-minute needs.
In-Store Pickup:
- Order online and pick up at one of our physical locations.
- You will receive a notification when your order is ready for pickup.
Please note that delivery times may vary based on your location and the specific courier used. For more information on shipping rates and availability, feel free to contact our customer service team.
Payments Methods
We offer a variety of payment methods to make your shopping experience easy and convenient:
Credit/Debit Cards:
- We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal:
- You can pay securely using your PayPal account for a fast and safe checkout process.
Apple Pay/Google Pay:
- For mobile users, we support Apple Pay and Google Pay, allowing for a quick and efficient payment experience.
Bank Transfer:
- If you prefer, you can make payments via bank transfer. Please contact our customer service for details on this option.
To exchange or return an item purchased online, please follow these steps:
Contact Customer Service:
- Reach out to our customer service team via email or phone within 14 days of receiving your order to initiate the return or exchange process.
Prepare the Item:
- Ensure the item is unused, undamaged, and in its original packaging. Include all accessories and documentation that came with it.
Return Shipping:
- If your return is approved, you will receive instructions on how to send the item back. Please note that return shipping costs are the responsibility of the customer.
Refund or Exchange Processing:
- Once we receive and inspect the returned item, we will process your refund or exchange as requested. Please allow 7-10 business days for the refund to be reflected in your account.
We offer several delivery options to suit your needs:
Standard Shipping:
- Delivery typically within 5-7 business days.
- This is our most economical option for regular deliveries.